Occupational Certificate : Office Administrator Level 5

Apply Now

This qualification offers learners the chance to develop a diverse set of administrative skills needed to effectively manage office operations, including information management and day-to-day business processes.

Graduates of this program will be equipped to assist management with office and information administration, showcasing a broad range of administrative and communication capabilities. They will be prepared to work in areas such as Human Resources, Marketing, Public Relations, and Finance, where they will perform tasks professionally and efficiently in an increasingly digital business environment, in alignment with national and international industry standards.

Qualification Overview:

Qualification Title: Occupational Certificate: Office Administrator

QCTO Curriculum Code: 334102002

SAQA ID: 102161

NQF Level: 05

Credits: 445

Duration: 18 Months

The qualification includes three main components:

Knowledge Modules
Practical Skills Modules
Work Experience Modules

Entry Requirements:

Minimum Level: 4 with proficiency in Mathematical Literacy and Communication.

Learning Outcomes:

Upon completing this qualification, learners will be able to:

Implement resource management following good governance policies to ensure efficient office operations.
Coordinate and support administrative functions within specific departments using computerized systems and business practices.
Contribute to HR processes such as recruitment, employee onboarding, wellness programs, and skills development.
Process data for the creation of a Workplace Skills Plan (WSP).
Assist in the marketing, public relations, and advocacy efforts of the organization.
Communicate effectively, maintaining positive relationships with both internal and external stakeholders in line with the organization’s customer service standards.
Plan, manage, and provide administrative support for special projects within the organization.

Curriculum Breakdown:

Knowledge Modules – 132 credits, organized into 5 skills programs:

Office administration and management
Business communication and customer service
Office protocol and etiquette
End-User Computing applications
Social media and digital literacy
Introduction to project management
Computerized project management
Basic business calculations
Resource and procurement management
Tender and procurement processes
Document management and record-keeping
People management and staff support
National Qualifications Framework (NQF) principles and Workplace Skills Plan (WSP) administration
Public relations, marketing, and advocacy
Work-readiness standards

Practical Skills Modules – 155 credits, divided into 5 skills programs:

Effective communication and customer relations
Managing, coordinating, and supporting administrative functions
Assisting with the tendering process
Meeting management
Payroll processing and administration
Recruitment, selection, and staff induction
Records and information management
Assisting with WSP administration
Supporting marketing and public relations
Exhibiting preparation and dismantling
Managing small-scale projects

Work Experience Modules – 158 credits (completed in an approved workplace):

Administrative and meeting support for management
Handling customer and client inquiries
Marketing/Public Relations administrative support
Planning and coordinating special events
Resource procurement and allocation
Tender offer solicitation
Managing a paperless office environment
Supervising and training administrative staff
Developing a Workplace Skills Plan based on training needs
Applying work-readiness standards to everyday tasks

Upon successful completion of all three components, learners will sit for the External Integrated Summative Assessment administered by QCTO.

Back

Apply Now